CUSTOMER SERVICE TRAINING

CUSTOMER SERVICE MANAGEMENT COURSE

This training course is designed to give participants the communication skills, negotiation strategies, and best customer service practices to take their organisation from good to great. 

This training will highlight:

1. Key Customer Service Components that Develop Brand Loyalty
2. Best Practices of World-class Customer Service Providers
3. Utilize Body Language, Active Listening, and Questioning Skills as Vital Communication Tools
4. Develop a Customer-focused Mindset and SMART Goals for Continuous Improvement
5. Service Recovery Strategies to Promote Customer Retention

WHO SHOULD ATTEND?
This training course is suitable to a wide range of professionals but will greatly benefit:

-Frontline Customer Service Representatives (CSR)
-Team Supervisors
-Department Managers
-Account Managers
-Field Service Representatives
-Business Development Managers (BDM)
-Graduates seeking to start a career in Customer Service

Training Fee:
Ten Thousand Naira (#10,000)

Mode of Training
Available for Online and Physical Participants

Contact:
08037492675 , 08166703036